Reference

How We Handle Your Information

We collect and process the information you share when opening an account, funding via bKash, Nagad or Rocket, and using our lobby.

Account securityPayment protectionData retentionYour rightsContact options
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ace365 How We Handle Your Information

Privacy Questions and Requests

If you want to review the personal information we hold, request corrections, ask us to delete your account data, or opt out of promotional messages, contact us through the channels below. We aim to respond within seven business days and will verify your identity before processing data requests to protect your account security.

Team online

Live Chat

Open the chat widget in the lobby footer and ask for privacy support. Our team can explain what data we store, walk you through access requests, and help you update contact preferences in real time.

Email Requests

Send your privacy question or data request to the support address listed in the account settings screen. Include your registered mobile number and account username so we can verify ownership before responding.

Account Settings

Log in and visit the privacy tab under account settings to toggle marketing consent, review recent login sessions, and download a copy of your transaction history and personal profile data.

How We Protect Your Privacy

We encrypt payment wallet numbers and personal identifiers, restrict internal access to data on a need-to-know basis, log every admin action for audit trails, and run regular security reviews. Session tokens expire after inactivity, and we prompt you to verify your identity before processing withdrawal requests or account changes.

Data Encryption

Your bKash, Nagad and Rocket wallet details, along with your name and mobile number, are encrypted using industry-standard protocols. Data in transit runs over secure connections, and data at rest is stored in encrypted database fields.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to measure lobby traffic, and preference cookies to remember your language and display settings. You can block third-party cookies in your browser without breaking core account functions.

Access Controls

Only authorised platform staff can view your account details, and every access is logged. Payment processing, fraud checks and customer-support tasks require role-based permissions, so your data is never exposed to teams that do not need it.

Retention Limits

We delete inactive account records after the period required by financial regulations in eligible regions. Transaction logs tied to compliance obligations are archived, while marketing interaction data and session analytics are purged on a rolling schedule.

Privacy Policy Questions

We collect your full name, mobile number, date of birth, and email address during registration. When you deposit via bKash, Nagad or Rocket, we also record your wallet transaction reference and the amount you send to match it with your account.

Yes. Log in and go to the privacy tab under account settings to download a report of your profile data, transaction history, and recent login sessions. You can also contact support to request a detailed export if you need additional records.

We share minimal information with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals, and with regulators where local law in eligible regions requires financial reporting. We do not sell your data to advertisers or unrelated third parties.

Active account details remain on file while your account is open. Transaction records are kept for the period required by financial compliance rules. Session logs and device fingerprints are typically deleted after ninety days unless flagged for fraud investigation.

Open the account settings screen and toggle off marketing consent under the privacy tab. You will still receive transactional messages about deposits, withdrawals and account security, but promotional announcements will stop within two business days.

We archive your transaction history and identity records for the retention period required by financial regulations in eligible regions, then delete them. Personal details like your name and mobile number are anonymised in archived records so they cannot be traced back to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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